Return & Refund Policy

Last updated: October 4, 2026

We want you to love what you order. Because hair, nail, and skin products are personal care items, we follow these rules to keep every product safe and sealed for every customer.

What you can return (within 30 days of delivery)

• Hair care, nail, and barber products that are unopened, unused, and still sealed in their original packaging.
• Tools and electrical appliances (dryers, flat irons, curling irons, clippers, trimmers, brushes) that are unused, in their original packaging, with all parts, manuals, and protective film included.

What we can't take back

• Opened, used, or unsealed products, including gel polish, color, developer, treatments, and anything with a broken seal, for hygiene and safety reasons.
• Tools that have been used.
• Items marked Final Sale or bought on sale.
• Gift cards.
• Kits or bundles with any piece missing or opened.

How to start a return

1. Email service@glossbeau.com within 30 days of delivery with your order number and the items you'd like to return.
2. We'll reply with return instructions and the address to send your package to.
3. Pack the items securely in their original packaging.

Packages sent without first contacting us may not be accepted.

Return shipping

Return shipping is paid by the customer, unless the return is because of our mistake (wrong item, damaged, or defective). We recommend using a trackable shipping service; we can't be responsible for returns lost in transit.

Damaged, defective, or wrong items

Please check your order when it arrives. If something is damaged, leaking, defective, or not what you ordered, email service@glossbeau.com within 7 days of delivery with your order number and photos. We'll send a replacement or a full refund, including shipping, at no cost to you.

Tool warranties

Many professional tools (such as BaBylissPRO, Andis, Wahl, and Turbo Power) come with a manufacturer's warranty. If a tool stops working after the 30-day return window, contact us and we'll help you file the warranty claim with the manufacturer.

Exchanges

The fastest way to get a different item is to return the one you have and place a new order.

Refunds

Once we receive and inspect your return, we'll email you to let you know whether it was approved. Approved refunds go back to your original payment method within 10 business days. Your bank or card company may take a few more days to post it. Original shipping charges are not refunded unless the return is because of our mistake.

If it has been more than 15 business days since your return was approved and you haven't seen your refund, contact us at service@glossbeau.com.